Order Management

Eligibility to order: You must be over 18 years of age and,

-      Provide us with your real name, contact information and payment details when creating an order.

-      Provide us with a delivery address.

-      Possess a valid payment method that works on our website.

 

Order Acceptance:

All orders placed on the website are subject to acceptance in accordance with the following:

-     You will be given the opportunity to confirm the details of your order, including your address and payment details, prior to completing your order.

-    When you place an order, we will send you an acknowledgement email to let you know that we have received your order. This is not an order confirmation or acceptance.

-   We will send you a confirmation email to confirm that your order has been dispatched for delivery. This is confirmation and acceptance of your order. Should any of the items in your original order be unavailable, you will receive a refund for the amount of the unavailable item(s) in case of pre- payment.

-   Unless otherwise agreed, your order will be delivered within as per your selection of delivery method. Where we are unable to deliver your order within this period, we reserve the right to cancel your order. Please note that special terms and conditions apply in relation to the delivery of beauty & jewelry products.

-      Once you press the ‘Pay Now’ button, you have given us permission to process your order as requested.

We may be unable, or refuse, to accept your order because:

-      One or more products in your order are unavailable.

-      We are unable to process payment for your order, or your chosen payment method has been refused.

-      We have identified a pricing or product description error (see section 3.3 below).

-      Your order fails to meet the requirements of local state governed restrictions or requirements at your delivery destination.

-      you fail to meet our order eligibility criteria or have failed to comply with our terms.

-      If we are unable to accept your order, our Customer Service team will be in touch with you as soon as possible.

 

Order Cancellation

Please note: your right to cancel does not apply to products listed in Non-Returnable Products.

-       To exercise your right to cancel your order pursuant to certain conditions, please contact our Customer Service team. Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.

-       Once the products are returned to us, you will receive a refund, excluding the standard delivery costs, even to the goods to which your cancellation rights apply. You will be liable to arrange and cover the full cost of returning the order to us.

-       If an order has already been dispatched for delivery, the order cannot be cancelled.

-       All items are inspected upon return. If through your handling the products have decreased in value, we may deduct the amount of such loss from the amount reimbursed to you. We will make the reimbursement no later than 14 days after the day we receive from you any goods supplied. 

 

 

Delivery

 

Delivery Options

Our delivery options vary by shipping destination, product and service.

 

Delivery Carriers and Time

Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the conditions of carriage of our delivery partners. Please refer to their website for full details or see our FAQs. The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 3-5 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay. Please note there may be occasional delays with delivery due to busier periods such as the isle Sale or Rewards promotional weekends. In such instances, our Customer Service team can advise you further on the expected delivery date for your order.

In certain circumstances, our delivery partner may offer alternative delivery options, including provides the following options: signature release – opting out of the requirement to provide a signature on delivery; and/or leave with neighbor/caretaker – redirecting the delivery to a neighbor/caretaker (‘On Demand Delivery Service’). By selecting to receive your order via one of these options the On Demand Delivery Service, you acknowledge and agree that we are neither responsible or liable for any loss or damage that may result from this service.

 

Nominated Day Delivery

-      This service is only available on products purchased on our website.

-      This service may not be available for certain items.

-      The nominated delivery day will be stated in your order confirmation email. 
On occasion, we may experience delivery delays for reasons beyond our control. In those instances, our Customer Service team will contact you as soon as possible.
Orders must be placed before 3pm to arrive the next day using our nominated day delivery service.

 

Proof of ID

For some orders, products may require proof of ID upon delivery.

 

Delivery Restrictions

Please note we are unable to deliver certain products outside of Dhaka (such as beauty and fragrance, jewelry, and perishable items). These restrictions are subject to change dependent on a number of factors, including legal restrictions. Please note information on delivery restrictions is also shown on individual product pages. We can only deliver to one shipping address per order.

 

Delivery Taxes & Duties

It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws.

Certain legal clearances may also require other certification or information for your order to be delivered, which may delay your delivery (by approximately seven days on top of the destination’s standard delivery time). Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.